Privacy Policy

1. Information We Collect

When you request a quote, fill out our interactive survey, or contact us, we may collect:

• Name and contact details (first name, last name, phone number, email address)
• Vehicle information (type, year, make, model, and sub-type)
• Service requests and selected upgrade options
• Form answers, appointment preferences, and customer notes
• SMS communications and customer service conversations
• Website usage and analytics information
• Cookies and tracking technology data (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and provide requested services
• Schedule and confirm appointments
• Send authorized service-related messages and updates
• Send promotional messages only when you have separately consented
• Maintain customer records and provide customer support
• Improve our website and measure advertising performance
• Prevent fraud and maintain the security of our systems

We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

3. Service Providers

We share information with trusted service providers solely as necessary to operate our business, including website hosting, customer relationship management, SMS and telecommunications, analytics, advertising and conversion measurement, appointment scheduling, and (where applicable) payment processing. These providers are bound by contractual obligations to protect your information and are restricted from using it for their own purposes. This is not a disclosure to independent third parties for their marketing — it is operational use under our direction.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as is necessary to provide our services, respond to your requests, comply with legal obligations, and maintain accurate business records.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know or access the personal information we hold about you
• Request deletion of your personal information
• Correct inaccurate information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Exercise these rights without discrimination

To make a request, contact us using the details in Section 9. We will verify your identity before responding and may take up to 45 days where permitted by law. If we decline a request, we will explain why and inform you of any appeal process.

California residents: Nothing in this policy limits any rights you may have under California law. We do not sell personal information as defined by California law.

Our website uses cookies and similar technologies for analytics, advertising measurement, and site functionality. This may include Google Analytics 4, Google Ads conversion tracking, remarketing tags, and our customer relationship management platform. See our Cookie Policy for details and your choices.

8. Policy Updates

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent review. If we make material changes, we will post the updated policy on this page and, where appropriate, notify you through the communication channels you have provided.